The Voice of Innkeeping speaks…

We believe the greater good of the industry depends on a collaborative and sustainable effort to educate, advocate and grow together. As a voice in a changing world, AIHP has initiated a dialogue with Chip Conley, Chief of Global Hospitality and Strategy for Airbnb. As a result of recent discussions with Mr. Conley, your AIHP board of directors has adopted the following position with regard to Airbnb:

We consider Airbnb to be a viable platform for independent hospitality professionals to utilize to their advantage. The Airbnb web site allows for guests to choose from a category of “bed and breakfasts” and gives hosts, ie. B&Bs and innkeepers, another option to offer their properties to millions of potential guests. It is clear to AIHP that Airbnb also recognizes the significance of “professionally” run hospitality properties that are registered with occupancy tax collecting municipalities. These properties are the backbone of our industry, and they are clearly an important part of Airbnb’s future.

We also recognize the fact, as noted by Mr. Conley, that Airbnb is working every day to reach “tax collection” agreements with host properties and with cities, towns and municipalities in the USA as well as in the 34,000 cities and 190 +/- countries they serve. As such, we believe there is an enormous opportunity for our members to grow their hospitality businesses by considering a listing with Airbnb. To this end, and to advance the idea of a level playing field for all, AIHP is advocating with Airbnb and innkeepers for the implementation and use of fair and enforceable ordinances, as well as higher standards of hospitality that will be good for guests and the entire innkeeping industry. According to Mr. Conley, “Approximately 8,000-10,000 of the listings on Airbnb’s global site are US-based, professionally-operated bed and breakfasts and these establishments create some of the highest guest satisfaction scores from Airbnb’s 45-milllion diverse, international guests."

In addition, and as part of our intent to provide valuable information to help our industry, we are sharing the following Airbnb “terms of service”, as noted on their web site. We believe this helps all of us better understand their stated intent to educate and caution their prospective “host” properties about local ordinances that may vary from one town or city to another.

AIRBNB TERMS OF SERVICE (as noted on its web site)

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

IN PARTICULAR, HOSTS SHOULD UNDERSTAND HOW THE LAWS WORK IN THEIR RESPECTIVE CITIES. SOME CITIES HAVE LAWS THAT RESTRICT THEIR ABILITY TO HOST PAYING GUESTS FOR SHORT PERIODS. THESE LAWS ARE OFTEN PART OF A CITY'S ZONING OR ADMINISTRATIVE CODES. IN MANY CITIES, HOSTS MUST REGISTER, GET A PERMIT, OR OBTAIN A LICENSE BEFORE LISTING A PROPERTY OR ACCEPTING GUESTS. CERTAIN TYPES OF SHORT-TERM BOOKINGS MAY BE PROHIBITED ALTOGETHER. LOCAL GOVERNMENTS VARY GREATLY IN HOW THEY ENFORCE THESE LAWS. PENALTIES MAY INCLUDE FINES OR OTHER ENFORCEMENT. HOSTS SHOULD REVIEW LOCAL LAWS BEFORE LISTING A SPACE ON AIRBNB.


It is AIHP’s view this type of information provided by Airbnb provides clarity of purpose in its intent to inform potential host properties of its responsibilities and adhere to local zones codes or ordinances. AIHP proactively supports this effort, and is encouraging Airbnb to continue to be transparent in its communications.

Therefore, we choose to work collaboratively with Airbnb, and encourage you to make an informed and strategic business decision about your participation with them and other current and future hosting platforms. We are all stronger when we work together, and we encourage you and the innkeeping industry as a whole to join AIHP in this effort to insure a greater level of understanding and acceptance of platforms and companies like Airbnb.

By joining the AIHP community as your home for accurate and timely education and information, you will be assured AIHP will work with Airbnb to protect the shared interests of our innkeeping industry. It’s why AIHP is the Voice of Innkeeping™. If you have any questions, or to learn more about being an AIHP member, please go to [email protected]. We welcome your support, and hope to hear from you soon!